Shipping & Returns

Last updated: 14 July 2026

We roast to order and ship across South Africa. Here's what to expect when your coffee is on its way.

Dispatch & lead times

Orders are roasted and dispatched between 3 – 5 business days. You'll receive an email with tracking once your order is on its way.

Shipping rates & areas

A flat courier fee of R110 applies nationwide. Delivery typically takes 1 – 3 business days depending on your location. Prefer to collect? Choose collection at checkout and pick your order up in Pretoria for free; we'll WhatsApp you as soon as it's roasted and ready.

Freshness

Because we roast to order, your coffee leaves us at its freshest. For the best cup, we recommend resting beans for a few days after the roast date and using them within 4 weeks of opening.

Returns & issues

As a perishable food product, coffee can't be returned once opened. But if your order arrives damaged, incorrect, or there's a problem, email us within 1 – 3 business days and we'll make it right — a replacement or refund.

Contact

Questions about an order or delivery? Email admin@ramkatcoffee.co.za.